Blog Archives

New Private Cloud Datacenter at Cloud My Office

United Datacom Networks, Inc. (UDNI), a national Cloud, Hosted Voice, and Managed Service provider, is pleased to announce the availability of our Tier 3 Cloud data center. In Q1 of 2017, we completed the final testing and certification of our new data center located in the heart of Happy Valley, State College, Pennsylvania. UDNI’s data center will service clients who use our industry-leading Desktop As A Service and hosted Voice Over IP solutions, Cloud My Office.

The design of our new data center is based on extensive experience at UDNI’s previous State College based data center facility as well as our colocation facility located in Edison, NJ. “We’re very pleased to be investing in a world-class data center facility, right here in Central PA,” said Jesse Morrell, Executive Vice President at UDNI. “The combination of location, talent, and infrastructure will allow us to continue providing service and support for the mission-critical applications and hosted voice services that our customers depend on.”

Data Center Highlights:

UDNI’s State College data center is a premier, state-of-the-art facility featuring diverse path fiber connectivity to multiple Internet Service Providers, N+1 redundant cooling and 24×7 security, surveillance, and monitoring. Backup generators provide continuous power to the facility with more than 72 hours of fuel reserves on-site.

  • Third-party validated each year to SSAE 16 SOC 1 – Type 2 standards
  • Capability to assist industries which must adhere to HIPAA/ sensitive data regulations
  • Tier III facility serving customers of our Cloud My Office product
  • Colocation space available to customers who must meet certain requirements
  • ECARO clean-agent fast acting fire protection system
  • Carrier-neutral facility provides access to Tier-1 internet service providers

For more information about UDNI’s state-of-the-art data center facility and Cloud My Office suite of products, please contact us at 855-45-CLOUD or via e-mail at contact {at} cloudmyoffice.com.

United Datacom Networks Media Contact
Megan McGeary
mmcgeary {at} udni.com

Cloud My Office Acquired by United Datacom Networks

United Datacom Networks, Inc. (UDNI), a national Cloud, Voice services, and Managed Service provider is pleased to announce the acquisition of Flashpoint Informatics, Inc. Based in State College, PA, Flashpoint is a leader in Desktop As A Service Solutions (Cloud My Office), Fully Managed Cloud Services, Hosted Voice solutions, ISP services, and Data Center services.

Through this strategic purchase, effective September 1, 2017, UDNI is uniquely positioned to continue providing industry leading technology solutions, while expanding our Cloud Service offering capabilities.

“We’re excited to bring an expanded set of offerings and technical solutions to our clients, including the addition of a state-of-the-art Tier III data center facility located in State College, PA. These new services include cutting edge cloud service provisioning and management for desktops and applications, hosted voice solutions, and ISP services. Leveraging these additional capabilities, UDNI will be able to more effectively address the demands of our clients’ evolving business requirements, and more efficiently service clients across the nation,” said Jesse Morrell, Executive Vice President at UDNI.

“Combining the capabilities of UDNI and Flashpoint positions us extremely well to improve our existing offerings. As we capitalize on the collective talents of our organizations and continue to innovate, we’ll introduce more cutting edge, unique, and value added services to the market.” said Dave Gibbons, President and Owner of Flashpoint Informatics, Inc.

Expanding and enhancing UDNI’s offering portfolio with the addition of Flashpoint’s capabilities presents an exciting opportunity for UDNI to provide existing services and new offerings in a flexible, competitive, and expeditious manner.

 

For more information about UDNI, please contact us at 877.999.8088 or via e-mail at info {at} udni.com.

United Datacom Networks Media Contact
Megan McGeary
mmcgeary {at} udni.com

HIPAA Compliant Business Office Phone Systems

HIPAA compliance can be a very heavy lift for small businesses, and as more and more insurance companies are requiring their customers to sign BAA’s (business associate agreements), the compliance requirement is becoming more and more commonplace. Cloud My Office offers a number of solutions for doctor’s offices, home health agencies, nursing agencies and more – all of which can be HIPAA compliant. But there is an often overlooked area that needs to be HIPAA compliant and rarely is: the office phone system!

What is HIPAA/HITECH?

Remember that HIPAA is intended to reduce the administrative cost and overhead associated with healthcare-related records, including patient health and financial data. Part of this reduction in overhead costs is achieved through digitization, which brings with it certain requirements around diligent storage of patient data. Encryption, transmission and storage requirements have been further defined in the HITECH Act.

Once you realize that most business office phone systems store call recordings, caller ID information, voicemail messages, and lots of other data, it’s easy to see why they also need to be HIPAA compliant. But phones are such a common office feature that they are easy to ignore. HIPAA compliant VoIP is a service offered by Cloud My Office, which provides end-to-end encryption of your telephone calls. Voicemail messages, call center recordings and other PII is also encrypted automatically.

We make HIPAA compliance easy across all facets of your business. Contact us today for more information on business phone systems with HIPAA compliance!

Network Share Drives on Cloud My Office

We get a lot of questions about how network share drives work on Cloud My Office so we decided to write a blog post about it. There are a lot of cool features about our network share drives that enhance the user experience on Cloud My Office.  Below are a few of the noteworthy features about Cloud My Office network share drives.

Creating Network Share Drives

Network share drives are really easy to create when using Cloud My Office. All you have to do is login to our web admin panel, click on network share drives then click on “Create New Network Share”.  Enter the size of the network share and Create Drive.  That’s it, your network share drive is created immediately.

Create New Network Share Drive

Modify Network Share Drive Permissions

Using Cloud My Office you can easily customize user permissions to network share drives.  You can control who has access to a network share drive in addition to wether a user has read or write permissions to the drive.

Modify Network Share Driver Permissions

Modify Network Share Drive Name and Drive Letter Mapping

You can customize a variety of settings in your network share drive including the drive letter mapping and share drive name. This makes it easy to your employees to find the right network share drive they are looking for when they have permission to multiple share drives.

Modify network share drive name

 

Access your network share drive via FTP

One of the best features about our network share drives is the ability to access network share drives via a FTP connection. FTP access can be enabled or disabled right from the web control panel.  FTP credentials are visible right from inside of the control panel.

Network Share Drive FTP Access

 

Printing from the cloud. How does it work?

Cloud My Office Printer VPN Box
We get a lot of questions during the sales and deployments processes about printing from a hosted virtual desktop. There are two ways that we can enable printing from Cloud My Office, here is a summary of each:

Pull-through Printing

We use Citrix XenApp to deliver hosted virtual desktops to our customers.  XenApp does a really good job interacting with the local computer that an end user is connecting from.  It will look for things like local drives (networked and internal) and even locally attached printers.  When XenApp finds local mapped printers, it will “pull-through” those printers to your virtual desktop session. You will then be able to print to those devices from your hosted virtual desktop.

Pull-through printing is a great feature of XenApp, however there are a few downsides.  For example, pull-through printing typically has to use what are known as “Citrix Universal Print Drivers”, these drivers are basically XenApp’s best guess for what is required by the printer to correctly print a document.  Universal drivers work for about 95% of all locally attached printers, but for the 5% that don’t play well with universal drivers you can get some pretty strange results (off-center pages, blank sheets inserted into your print job etc.).  We here at Cloud My Office were not satisfied with a poor quality print job so we came up with a solution — continue reading to learn more!

Cloud My Office Printer VPN Box

The best way to guarantee a perfect print job is to do the following:

  1. Connect your office and Cloud My Office’s data center together through a secure VPN
  2. Install the manufacturer recommended print drivers on the Cloud My Office print servers
  3. Render all print jobs on the print servers rather than on your virtual desktop to improve performance

By connecting your office and our data center together with a VPN and installing the manufacturer recommended drivers on our print servers, we can guarantee a perfect printing experience. The trouble has always been setting up a VPN.  VPNs has historically been expensive to install, and difficult to configure / use / maintain. We decided to “buck that trend” by creating our own VPN device that was designed specifically to allow for easy printing from Cloud My Office.  Enter the Cloud My Office Printer VPN Box (I know, it’s not a great name but it works).

Easy VPN Setup

The Cloud My Office Printer VPN Box integrates seamlessly into your existing network.  We like to call this device a “non-destructive VPN device” translation – you don’t have to make any network changes to use the Cloud My Office Printer VPN box.  This device can even work behind an existing VPN in your office if you want, all the device needs is access to the internet.

To install the device, simply plug in the network cable then the power. That’s it!  The device will boot up, scan your network for any printers and “phone home” so that the printers found on your network can be added to your account by our engineers.

Managing Printer Permissions

When you install a Cloud My Office Printer VPN Box in your office you can easily manage who can print to what printer right from the Cloud My Office admin panel.  You can set which users can print to each printer and even if the printer is the default printer for each user.  Check out the screenshot below to see how it works.

Configuration

Network Scanning Setup

Cloud My Office Printer VPN Boxes can also be used to facilitate network scanning.  While this is one of many ways that we can enable network scanning these devices give us a lot of flexibility when deploying a new hosted virtual desktop infrastructure.  More on network scanning in another post…

Easy Maintenance

Cloud My Office Printer VPN Boxes are simple to maintain.  There is really only one troubleshooting step if there is ever an issue — power cycle the device.  It’s really that easy…

Bottom Line

We think that the Cloud My Office Printer VPN Box is a really cool device that makes it really easy and affordable to configure robust network printing from your hosted virtual desktop.  The vast majority of our new customers elect to deploy these devices onsite because it eliminates so many headaches of typical cloud printing.

 

Internet Explorer for Mac

Ever wish you could run Internet Explorer from a Mac?  Well okay maybe you don’t want to run Internet Explorer on a Mac but maybe you want to access a web app that only works in Internet Explorer from your Mac.  Maybe you don’t want to run your web app on your Mac but on your Android tablet or iPad…  Wouldn’t it be nice if you could work the way you want to on the device that you want to use? read more

The Cloud Operating System

At Cloud My Office, we focus on providing awesome technology at really affordable prices. To that end, we’ve spent significant time developing our Cloud My Office diskless thin client Operating System. We call our diskless operating system CMOS.

Open Thin Client

Based on an open-source linux distribution called Ubuntu, CMOS is an easy-to-use operating system that does just one thing really well: connect to the Cloud My Office cloud. We do sell hardware that contains our image pre-installed but you can also just download the CD and install it yourself. read more

Virtual Desktops for Business

I can’t tell you the number of business owners that I have talked to that love the idea of the cloud but don’t know how to get their business there.  Cloud applications that solve specific business problems like accounting management and cloud computer backup solutions are great, however there is one solution yet to be solved by the cloud (until now)… What is that problem you as? Desktop configuration control. read more

Considerations When Moving to Hosted Virtual Desktops

Considering a move to hosted virtual desktops or applications in the cloud? Great! In this post we’ll try to outline some of the issues — and potential perils — that you should consider before taking the plunge.

Performance of Virtual Desktops in the Cloud

Let’s talk about what really matters: how fast an application launches, how quickly you can download from your email, the speed at which you can browse the web, how fast you can copy files from your PC and more. These are things that most computer users never think about but at cloud my office, we know they’re what make or break the cloud desktop experience. read more

What is Cloud Computing and how can your business benefit from the cloud?

Most people we talk to say that the information systems inside of their company often hurt their processes instead of helping them.  We hear all of the time that managing IT is a headache with no apparent remedy to make all the pain just go away!  I am happy to say that I believe that Cloud My Office has found the secret sauce to lowering IT budgets while improving performance, up time and redundancy.

What is the solution you ask?  The CLOUD of course! read more